Westrich Furniture and Appliances

I have been looking for a certain style coffee table for quite awhile and decided to stop in Westrich where I was greeted by Dawn. She was simply amazing....she knew what I was looking for and showed me a table that I loved but I was concerned it was too big for the space. She took her time with me....looked up other options and actually moved the table to a space similar to mine so I could judge the size. It was a close call and any other sales person would have just wanted to make the sale but Dawn was truly concerned that it would still be too big for my space and after getting home and reassessing the space I realized she was right the table would have been too big and I would have been unhappy. Dawn went above and beyond to help me, she made me feel like a friend not a customer and I can't say enough about the outstanding service she gave me.

I choose Westrich Furniture purely on their reputation and recomendations from friends, it was well worth the 37 mile trip to their showroom. From start to finish my experience was top notch. Heather my saleswoman was Great, she understood my needs and directed me to a recliner that will last a very longtime and it was on sale. What really impressed me was the service after the sale, they kept me updated on delivery which was free. The 2 delivery Gentleman really really impressed me, they moved out my old recliner and put my new one in place. They were very professional and courteous. These are the guys behind the scenes and leave lasting impressions and they sure did because of those 2 men I will now only buy Furniture from Westrich. Thanks to your entire team for a Great and Flawless experience.

Our salesman Joe was very knowledgeable about the furniture and a nice person to deal with. I did purchase a chair but was sad to find that the store did not honor Veterans with a discount. That was very disappointing to me. I left the store undecided but purchased it by phone a day or so later. I would have purchased the same day with a discount. Delivery was free and the guys were thoughtful and called before delivery. Big ticket items should be handled with care and I thought that they achieved their goal. The drive from Lima to Delphos isn't that bad but it was crucial that I didn't have to make a return trip or I may have purchased somewhere else.

Love this Store and the mattress we purchased (Stern and Foster Lux Estate in the medium) the only reason I gave 4 stars and not 5 is because it was very odd and uncomfortable to not be able to breath with out the store associate (that I guess was assigned to us?) being RIGHT THERE. It was our first time in the store and we wanted to take our time and look around and just felt hovered over the whole time it was given me anxiety so we got want we went there to look for and got out of there to get away from the hovering associate that was following us around. We will definitely come back and will be a little more firm with letting the associates know we are fine and are looking around and comfortably take our time to look and not stand and talk about every single piece of furniture we look at. We didn't have all day to be doing that and luckily found a great mattress with great quality and price and there is so much to choose from since this store is very large. I would suggest for store associates to see if customers or shoppers would like a tour or if they are wanting to look around on thier own. There are plenty of associates there to be available for questions or could direct you to an associate that may be open if they have time instead of having associates follow the customers around and hovering. Great store though, lots of cool stuff